Introducing Horago Loyalty

A Simple Way to Turn First-Time Guests Into Repeat Revenue

The hospitality industry has a clear truth: repeat guests are your most profitable channel.

Yet most venues still send customers away without collecting even the basics - name, email, or a way to bring them back.

Today, we’re fixing that.

We’re excited to launch Horago Loyalty, a simple, built-in way for restaurants, hotels, cafés, beach clubs, and QSR/fast-casual venues to collect guest data and reward loyalty directly inside your Horago ordering flow.

No extra apps. No plastic cards. No friction for the guest.

Just smart hospitality.

Why Loyalty Matters (Now More Than Ever)

Across the industry, we hear the same challenges:

• “We don’t own the customer relationship anymore.”

• “Delivery apps keep the data.”

• “We can’t identify regulars across venues.”

• “Marketing is guesswork without guest profiles.”

A direct loyalty program solves this.

And with Horago, you can now run it without adding complexity for your team.

How Horago Loyalty Works

1. Guest scans your Horago QR code (table, takeaway, room service, beach, etc.)

2. They see a simple offer, like: “Join our Members Club and save 10% today.”

3. They enter name + email and accept your terms

4. The discount applies instantly

5. You receive clean, permission-based guest data

That’s it. You turn a one-time guest into a contact you can activate - automatically.

What You Can Offer

Horago Loyalty is flexible, so you can match your concept:

✔️ Instant Discount

Great for growing your database fast.

“10% off today when you join our Members Club.”

✔️ Cashback / Credit

Perfect for locals and regulars.

“Earn 10% back on every visit.”

✔️ Member-Only Perks

Drive frequency with VIP touches: tastings, priority bookings, seasonal drops.

All running through the same ordering flow your guests already use.

Where It Fits Into the Guest Journey

Horago Loyalty can trigger at every touchpoint:

• Table ordering (full-service & casual dining)

• Bar & counter ordering

• Takeaway / click-and-collect

• Room service for hotels

• Pool, beach or sunbed ordering

• Digital receipts after payment

Every QR scan becomes an opportunity to build your own CRM - with zero extra work for staff.

Built for Operators and Marketing Teams

For Operators

• Higher repeat visits

• Stronger guest satisfaction

• Faster growth without discounting blindly

• No extra hardware or staff training required

For Marketing Teams

• First-party guest data at scale

• Clean opt-ins with GDPR-compliant consent

• Segmentation by spend, visit frequency, venue, and order patterns

• Clear campaign ROI tied to real transactions

Finally - a loyalty program built for hospitality, not retail.

Why This Is a Win for Hospitality Groups

If you operate multiple venues, Horago Loyalty gives you:

• A centralized guest database

• Cross-venue recognition of loyalty members

• Ability to identify high-value guests

• Targeted and automated campaigns based on behavior

Groups can finally answer questions like:
“Who are our top spenders across the group?”
“How many guests visited 3+ times this quarter?”
“What revenue did loyalty members generate last month?”

Real hospitality intelligence.

Launch Your Loyalty Program in Minutes
If you already use Horago:

• Activate Loyalty in your venue settings

• Choose your sign-up reward

• Add your Terms & Conditions + Privacy Policy

• Customize the message to match your brand

• Start collecting data - instantly

If you’re not a Horago user yet:
👉 Book a demo and see how loyalty, ordering, payment, feedback, tipping, and operational automation all connect in one seamless flow.

Hospitality Is Built on Relationships. Horago Helps You Own Them.

Loyalty isn’t about discounts.
It’s about knowing who your guests are - and giving them a reason to return.

With Horago Loyalty, every visit becomes the start of a relationship you control.
More data. More repeat business. More lifetime value.

Ready to turn scans into members and members into regulars?
👉 Talk to us about activating Horago Loyalty.